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Shipping and Returns

 

Delivery Costs

$9.95   rate for all purchases 

$13.50 rate for Registered Post

$13.95 rate for post including insurance

$16.50 rate for Courier / Oversized Items & Candy Buffet items

$16.50 rate for Express Post Next Day Delivery

$19.95 rate for New Zealand (NZ) Express Courier International

 

Just Party Supplies accepts no liability for any loss, damage, or consequential loss whatsoever resulting from or due to the use of Australia Post or any Courier Company we use within Australia or Overseas with Orders that are either left at front door, "Authority to Leave" orders, orders left at a business address, orders addressed to another person or carded to your local post office.  

 

Free Delivery

All orders over $99 will be delivered within Australia free of charge. Orders over $99 will be sent with Australia Post Registered Post with tracking or Courier.  If you require the items as Express Post please select the "Express Post" option or contact us on 03 9001 6845 prior to placing your order as additional charges may apply.

 

We take no liability if you place your order a few days before your event and rely upon the estimated shipping time frame as once your order has been shipped and it has not been received within the short time frame, we are not held responsible for the parcel not arriving to you in time.  Our shipping delivery times are estimates only.  If you are concerned about the time frame please contact us on 03 9001 6845 prior to placing your order.


 Same Day Order Processing

Same Day Order Processing means that orders placed before 3pm AEST (Eastern Standard Time) Monday through Friday usually leave our warehouse the same business day unless delayed where an item may not immediately available.  On most occasions you will be contacted by the telephone details provided to us in your Order.

Orders placed on Saturdays, Sundays, or Victorian Public Holidays will leave our warehouse on the next business trading day.

 

Just Party Supplies will make every effort to get your party items to you upon purchase.  All orders purchased by 3:00pm will usually ship same business day.  Any orders including Express Post placed AFTER 3.00pm will NOT be shipped until the next business day.


Delivery Times

Just Party Supplies will make all efforts on speedy processing and delivery times.


Standard & Registered Australia Post Delivery :  Delivery times may take between 1 - 7 business days depending on your location whether you live in a metropolitan or regional area.

The delivery dates we provide on acceptance of your order are only approximate and may differ or change. No cover is provided for any loss or damage to your items.



Post with Insurance Australia Post Delivery :  see above for Delivery times.  Insurance covers for loss and damage of your items. 

 

Courier/Express Delivery : Delivery times may take between 1 - 3 business days, except NT and WA or regional areas outside the Australia Post Express Network which may take between 2 - 7 business days depending on your location whether you live in a metropolitan or regional area. If you are concerned about the time frame, please contact us on 03 9001 6845 prior to placing your order.

We will usually ship the most efficient delivery time depending on whether your item will be sent via Courier or via Australia Post Express Post. 

If you are located within the Australia Post Express Post Network table most items will be delivered within 1-3 business days. 

 

If you are planning to place an Express Post Order 2-3 days before your event, it would be best to contact us to get a rough estimate on whether you would recieve your order on time.  

 

Express Post International : Delivery to New Zealand delivery times may take betwen 3-7 business days depending on your location or regional being outside the NZ Metro Network which my take between 7-14 businss days.  If you are concerned about the time frame, please contact us on 03 9001 6845 prior to placing your order.



We take no liability if you place your order within 1 - 2 days of your event as once your order has been shipped and it has not been received within the short time frame, we are not held responsible for the parcel not arriving to you in time.  If you are concerned about the time frame please contact us on 03 9001 6845 prior to placing your order.




Where is my Order 

All Orders are shipped via the method chosen at Checkout and are trackable.  Orders sent via Australia Post Standard, Registered or Express Post are trackable at https://www.auspost.com.au/track.  If you wish to know where your items are currently in transit please contact Australia Post directly on 13 11 18 as we have been provided the same information as you are provided by Australia Post.

If your order has no movement in tracking over 3 business days, we would suggest you contact Australia Post for an indication as to where your parcel may be in transit.  We are provided the same information as you are by Australia Post.


Any Orders sent via Courier can be tracked via their tracking number from the relevant Courier Company.   If you wish to know where your items are currently in transit please contact the relevant Courier Company directly the details of which will be provided to you upon contacting our store.

 

Tracking Details

Due to the large volume of orders being shipped daily, your tracking details will be provided within 48 hours of your Order being placed.  We will not be liable for incorrect email addresses if you have not received your tracking number or shipment notification it is your responsibility to contact us for shipping details.



Shipping Charges

We will not refund any shipping charges. 


Any Orders that have failed to be collected by the relevant time from the Post Office or carded by Australia Post or not accepted at Delivery, will not be subject to any refund of any shipping costs. 

 

Upon your Order being returned to our store, we will provide you a refund of the total cost of your Order with the exception of Shipping Costs.


In the event that you wish to return any item of your order for an exchange or credit note, we will upon the item being recieved at our store, we will provide you a refund to your original method of payment.

 

We highly recommend to send item/s via Registered Post that are being returned to our store so that the item can be tracked.

 

 Returns

 Please see "Terms and Conditions" for further details. 

 Incorrect Items

 Please see "Terms and Conditions" for further details. 

Cancellation of Orders

Please see "Terms and Conditions" for further details.

Quantities & Errors

Please see "Terms and Conditions" for further details.

 

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