Shopping Cart  

No products

Shipping $0.00

Total $0.00

Check out My Cart

logo

RSS feed

Search

TERMS AND CONDITIONS OF PURCHASE

 

RETURNS 

Instore Returns Policy - We do not except returns on items but are happy to exchange any item to equal value or higher on any products in store.  This does not apply to pick up orders.  Please see below.


Online Orders Returns Policy - If you wish to return your order, you are to return the items in a saleable condition within 3 days at your own cost (WE DO NOT REFUND SHIPPING COSTS ON RETURNS) to Just Party Supplies who will assess the items within 1-2 weeks

An offer will then be provided by way of exchange or credit note to the value of the item/s purchased at the time you ordered the product at the value on your invoice WITHOUT THE SHIPPING COSTS.

We take no liability if you place your order a few days before your event and rely upon the estimated shipping time frame as once your order has been shipped and it has not been received within the short time frame, we are not held responsible for the parcel not arriving to you in time.  Our shipping delivery times are estimates only.  If you are concerned about the time frame please contact us on 03 9001 6845 prior to placing your order.

 

Pick up - We do not have a PICK UP option.  Please visit our store to make your purchase. 

 

Returns Policy (Online and Instore Policy)

All products must be:

returned within 3 days of receipt of your order.This time will NOT BE EXTENDED unless you have received written confirmation from our customer service team. Please note that if you do not have access to your email account or an email address, it is your responsibility to contact us on 03 9001 6845 within 3 days of receipt of your order.

product(s) must be as new (unused and undamaged) and with their original packaging intact including the packaging (the bubble wrap) you recieved the item in.


To organise an exchange, please email at justpartysupplies@hotmail.com or call 03 9001 6845 with the following details: Your Name, Order Number, Product Name/Code, Reasons for exchange.

 

It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit as this will ensure a refund or exchange. If any items are damaged during transit or do not arrive to us within 3 days, we will not issue a refund.

Please enclose a copy of your receipt.

 

CAKE & CUPCAKE ICING RETURNS

We do not accept returns or refunds on any food products due to food hygiene. We will take no responsibility or liability for packaging of any food items or their use by your cake decorator or yourself on any cake and cupcake icing toppers.  We have no control on how the edible icing cake and cupcake toppers are packaged or made.

 

HELIUM BALLOONS - INSTORE & DELIVERY

In the event that one or two balloons pop after you have collected your balloon order, it is your responsbility to notify us within an hour on the same day of pick up of the problem of your balloons.  For the balloons to be replaced, we will need proof of the damaged/popped balloon before replacing the damaged/popped balloons. 

In the event that the balloons have started to deflate or are sinking to the floor, it is your responsbility to notify us within an hour on the same day of pick up of the problem of your balloons and we will need a digital photograph of the damaged balloons by SMS or EMAIL.  

FOIL BALLOONS/LATEX BALLOONS - ONLINE

In the event that you have purchased a foil balloon/latex balloon from our online store that will be inflated by yourself or from another party shop, we will not be liable for a replacement of the foil/latex balloon if it has been deemed to be damaged during the inflation process. 

It is your responsbility to notify us within an hour on the same day the balloon has been inflated and we will need a digital photograph of the damaged foil balloon by SMS or EMAIL within an hour of your complaint being made.  We will require the balloon to be delivered/sent back to our store for inspection within 7 days and upon receipt of the foil/latex balloon, we will inspect the product and if it is deemed to be a manufacturers fault, we will refund you the cost of the item.  We would suggest that the latex/foil balloon be sent back in an A5 envelope for postage of 70 cents to be refunded.

DAMAGED/MISSING PARTY GOODS

In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within three (3) days of receipt of the item to: justpartysupplies@hotmail.com

Upon the items being assessed by management, you will recieve an email from our Customer Service Team about an appropriate solution for you.

In the event that you did not recieve an item in your order, please send us a digital photograph (2MB or less) of the invoice by email which has been ticked off and checked by our dispatch team.  If it is deemed to be that an item/s from your order was not sent, we will provide you with a credit note to the equal value of the item/s purchased.

PICK UPS

There is no PICK UP option.  Please visit our store to make your purchase.

 

UNCLAIMED RETURNS

In the event that your parcel has been forwarded to an Australia Post outlet for collection and you do not claim your parcel from Australia Post within their time frames, your order will be returned to our store.  In the event this occurs, there will be a restocking fee of $15.00.  If you would like your order to be resent, a further shipping charge will then apply.

 
ITEMS PLACED ON HOLD

WE DO NOT HOLD ITEMS.

YOUR CONTACT DETAILS

Please note when placing an order, it is in your interest to give us your correct EMAIL ADDRESS, CONTACT NUMBER and POSTAL ADDRESS as we will not be held responsible for incorrect details being entered by you at the time of placing your order. 

If we need to contact you in relation to your order, this will DELAY your order as we will not be able to contact you.



CREDIT CARD PAYMENTS

For Orders that are processed through Credit Card online, If you wish to add additional items to your order, we will need authorisation from you via email authorising the amout to be charged on your credit card.  In the event that no such authorisation is provided in a timely manner, your order will be placed on HOLD until such authorisation is given.  This will DELAY your order.


ADDITIONAL PAYMENTS
At times you may be required to make additional payments to your order if there has been a change on an item you have ordered OR you have selected the wrong shipping.
We will contact you the same day by telephone and if we do not hear back from you within 48 hours, your Order will remain on HOLD for 48 hours or SHIPPED less the item you haven't paid for or required to pay extra for.

SHIPPING

Just Party Supplies will make every effort to get your party items to you upon purchase.  All orders purchased by 3:00pm will usually ship same business day.  Any orders including Express Post placed AFTER 3.00pm will NOT be shipped until the next business day.  

Please see "Shipping & Delivery" for further details. 

 

CANCELLATION OF ORDERS

All cancellation of orders must be made the day of the Order is placed as your order may have been picked and packed ready for shipment.  In the event that no shipping is paid (you have selected Pick Up in store) or you wish to cancel your Order for any reason prior to your Order being shipped, an administration and handling fee of $15.00 will apply and will be deducted from any refund being processed. This also applies for all balloon bookings that are cancelled after being booked.

Refunds will be made to your original method of payment within 1-2 weeks.

AVAILABILITY OF STOCK

Just Party Supplies will try to keep all items in stock in quantities to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Just Party Supplies or be backordered by our supplier. Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe.

 

If an item you have ordered is unavailable our staff will contact you as soon as we are aware of an issue to let you know and provide you with the option to replace or refund your order. If we cannot contact you within two (2) days, we will ship your order without the missing product and issue a refund for the out of stock item.

If you have any questions about this, please email us at justpartysupplies@hotmail.com

 

QUANTITIES AND STOCK LEVEL

Due to high demand of stock we can limit stock purchases from 1 - 3 of one (1) item per customer per Order. This policy applies to ONLINE and INSTORE ORDERS.

Preference will be given to customers who purchase a full range of items including Tableware.  Stock purchases of multiple items of a single product may be refused and refunded.  If you require multiples of an item, you may be able to place a special order within a reasonable time frame.

We reserve the right to refuse any order for whatever reason. 

We also reserve the right to cancel any purchase (an order already accepted by us) in

 * you have purchased over the limit or the last of 1 item

* we have reason to believe that you are a reseller

 *  there was an error in the price or description of the item

*  The product is not available / in stock (any payments will be refunded)

*  You have not chosen the appropriate shipping method. Oversized Shipping Costs    

    must be paid for Oversized Items.

*   Your billing information is not correct or not verifiable

*   your order is flagged up by our security systems as an unusual order or an order
    susceptible to fraud

 


ADDITIONS OR CHANGES TO YOUR ORDER

We are happy to make additions or changes to your order if your order has not been processed or dispatched. If you wish to make changes to your order, please contact us on 03 9001 6845 or email us at justpartysupplies@hotmail.com

SALE ITEMS & COUPON OFFERS

Just Party Supplies will offer sale items and coupon offers to help you save on your party needs.  Sale items are available only until sold out and we will contact you as soon as practical if we have sold out of an item you have ordered and offer you a refund, partial refund, credit or substitution item for the sold out item you have ordered.

PAYMENTS & REFUNDS

Goods will be dispatched upon receipt of order and processing of payment via Paypal or Credit Card.  If you have been advised that you are entitled to a refund from our Customer Service Team, refunds will be processed within 1-2 weeks.

If you have any other queries, please  email us at justpartysupplies@hotmail.com. Refunds will be made to your original method of payment within 1-2 weeks. 

PRICING

Prices are listed in Australian Dollars and include GST(10%). We reserve the right to change prices at our discretion.

PRIVACY

Just Party Supplies respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law. Your information will be used to process orders only. Any email address given can be used for remarketing purposes including contacting you for reviews of your product and letting you know about products, sales and promotions that may be of interest to you.  


 

JOIN US ON FACEBOOK Just Party Supplies is based in Melbourne, Victoria and offers FREE DELIVERY to all postcodes.  Lithgow, Katoomba, Bathurst, Orange, Wetherill Park, Burnie ,Devonport ,Launceston, Melbourne, Ararat ,Benalla ,Ballarat ,Bendigo, Geelong, Hamilton ,Horsham , Moe, Morwell, Mildura ,Sale, Shepparton, Swan Hill, Traralgon, Wangaratta,Warrnambool, Mooroopna, Tatura, Wodonga, Airlie Beach, Rainbow Beach, Perth, Albany, Bunbury, Geraldton, Fremantle, Kalgoorlie, Mandurah, Wellington, Dubbo, Cowra, Forbes, Parkes, Young, Leeton, Griffith, Narrandera, Hay, Mildura, Goulburn, Yass, Cootamundra, Kiama, Nowra, Queanbeyan, Wagga Wagga, Albury, Deniliquin, Batemans Bay, Cooma, Merimbula, Wodonga, Wangaratta, Shepparton, Echuca, Swan Hill, Horsham, Bendigo, Seymour, Ballarat, Ararat, Portland, Warrnambool, Colac, Geelong, Warragul, Morwell, Traralgon, Sale, Bairnsdale, Mount Gambier, Mnt Gambier, Mt Gambier, Murray Bridge, Port Pirie, Pt Pirie, Gawler, Peterborough, Whyalla, Port Augusta, Augusta, Port Lincoln, Pt Lincoln, Burra, Kalgoorlie, Norseman, Esperance, Albany, Bunbury, Merredin, Busselton, Mandurah, Armadale, Fremantle, Midland, Northam, Moora, Geraldton, Carnarvon, Newman, Karratha, Port Hedland, Pt Hedland, Broome, Derby, Wyndham, Halls Creek, Collie, Adelaide River, Katherine, Alice Springs. Sydney, Albury, Armidale, Bathurst, Blue Mountains, Broken Hill, Cessnock, Coffs Harbour, Dubbo, Gosford, Goulburn, Grafton, Griffith, Lismore, Melbourne, Sydney, Darwin, Adelaide, Brisbane, Hervey Bay, Perth, Hobart, Tasmania, Cairns, Innisfail, Ingham, Townsville, Bowen, Mackay, Rockhampton, Gladstone, Bundaberg, Hervey Bay, Maryborough, Gympie, Charters Towers, Mount Isa, Mnt Isa, Mt Isa, Kingaroy, Roma, Dalby, Toowoomba, Ipswich, Warwick, Surfers Paradise, Tweed Heads, Murwillumbah, Ballina, Lismore, Tenterfield, Grafton, Glenn Innes, Inverell, Blacktown, Liverpool, Fairfield, Pennant Hills, Penrith, Narrabri, Moree, Bourke, Coffs Harbour, Armidale, Tamworth, Gunnedah, Coonabarabran, Gilgandra, Nyngan, Broken Hill, Kempsey, Port Macquarie, Pt Macquarie, Taree, Forster, Nelson Bay, Maitland, Cessnock, Gosford, Parramatta, Castle Hill, Pennant Hills, Hornsby, Liverpool, Penrith, Windsor, Moama, Lithgow, Maitland, Newcastle, Nowra, Orange, Queanbeyan, Tamworth, Wagga Wagga, Alice Springs, Darwin, Jabiru, Katherine, Litchfield, Palmerston, Tennant Creek, Wollongong, Brisbane, Bundaberg ,Cairns , Caloundra ,Charters Towers, Gladstone, Gold Coast, Hervey Bay, Ipswich, Logan, Cairns, Mackay, Maryborough, Mount Isa, Redcliffe, Rockhampton, Thuringowa, Toowoomba, Townsville, Adelaide, Mount Gambier, Murray Bridge, Port Augusta, Port Pirie, Mossman, Brighton, St kilda, Geelong, Batemans Bay, The Entrance, Bondi, Gold Coast, Miami, Burleigh Waters, Robina, Sunshine Coast, Port Lincoln, Victor Harbor, Whyalla , Hobart Abroad we deliver world wide including America, New Zealand, Ireland, China, Baby Shower, Baby Shower Melbourne, Giggle and Hoot, Party Decorations, party supplies, just party supplies, kids party supplies, party supplies, kids birthday, kids, birthday, children birthday, sweet 16, candy buffet, vintage straws, milk bottles, vintage, baby shower decorations, cheap party supplies, baking supplies, mickey mouse, dora, princess party, fairy party, JOIN US ON FACEBOOK Just Party Supplies is based in Melbourne, Victoria and offers FREE DELIVERY to all postcodes.  Lithgow, Katoomba, Bathurst, Orange, Wetherill Park, Burnie ,Devonport ,Launceston, Melbourne, Ararat ,Benalla ,Ballarat ,Bendigo, Geelong, Hamilton ,Horsham , Moe, Morwell, Mildura ,Sale, Shepparton, Swan Hill, Traralgon, Wangaratta,Warrnambool, Mooroopna, Tatura, Wodonga, Airlie Beach, Rainbow Beach, Perth, Albany, Bunbury, Geraldton, Fremantle, Kalgoorlie, Mandurah, Wellington, Dubbo, Cowra, Forbes, Parkes, Young, Leeton, Griffith, Narrandera, Hay, Mildura, Goulburn, Yass, Cootamundra, Kiama, Nowra, Queanbeyan, Wagga Wagga, Albury, Deniliquin, Batemans Bay, Cooma, Merimbula, Wodonga, Wangaratta, Shepparton, Echuca, Swan Hill, Horsham, Bendigo, Seymour, Ballarat, Ararat, Portland, Warrnambool, Colac, Geelong, Warragul, Morwell, Traralgon, Sale, Bairnsdale, Mount Gambier, Mnt Gambier, Mt Gambier, Murray Bridge, Port Pirie, Pt Pirie, Gawler, Peterborough, Whyalla, Port Augusta, Augusta, Port Lincoln, Pt Lincoln, Burra, Kalgoorlie, Norseman, Esperance, Albany, Bunbury, Merredin, Busselton, Mandurah, Armadale, Fremantle, Midland, Northam, Moora, Geraldton, Carnarvon, Newman, Karratha, Port Hedland, Pt Hedland, Broome, Derby, Wyndham, Halls Creek, Collie, Adelaide River, Katherine, Alice Springs. Sydney, Albury, Armidale, Bathurst, Blue Mountains, Broken Hill, Cessnock, Coffs Harbour, Dubbo, Gosford, Goulburn, Grafton, Griffith, Lismore, Melbourne, Sydney, Darwin, Adelaide, Brisbane, Hervey Bay, Perth, Hobart, Tasmania, Cairns, Innisfail, Ingham, Townsville, Bowen, Mackay, Rockhampton, Gladstone, Bundaberg, Hervey Bay, Maryborough, Gympie, Charters Towers, Mount Isa, Mnt Isa, Mt Isa, Kingaroy, Roma, Dalby, Toowoomba, Ipswich, Warwick, Surfers Paradise, Tweed Heads, Murwillumbah, Ballina, Lismore, Tenterfield, Grafton, Glenn Innes, Inverell, Blacktown, Liverpool, Fairfield, Pennant Hills, Penrith, Narrabri, Moree, Bourke, Coffs Harbour, Armidale, Tamworth, Gunnedah, Coonabarabran, Gilgandra, Nyngan, Broken Hill, Kempsey, Port Macquarie, Pt Macquarie, Taree, Forster, Nelson Bay, Maitland, Cessnock, Gosford, Parramatta, Castle Hill, Pennant Hills, Hornsby, Liverpool, Penrith, Windsor, Moama, Lithgow, Maitland, Newcastle, Nowra, Orange, Queanbeyan, Tamworth, Wagga Wagga, Alice Springs, Darwin, Jabiru, Katherine, Litchfield, Palmerston, Tennant Creek, Wollongong, Brisbane, Bundaberg ,Cairns , Caloundra ,Charters Towers, Gladstone, Gold Coast, Hervey Bay, Ipswich, Logan, Cairns, Mackay, Maryborough, Mount Isa, Redcliffe, Rockhampton, Thuringowa, Toowoomba, Townsville, Adelaide, Mount Gambier, Murray Bridge, Port Augusta, Port Pirie, Mossman, Brighton, St kilda, Geelong, Batemans Bay, The Entrance, Bondi, Gold Coast, Miami, Burleigh Waters, Robina, Sunshine Coast, Port Lincoln, Victor Harbor, Whyalla , Hobart Abroad we deliver world wide including America, New Zealand, Ireland, China, Baby Shower, Baby Shower Melbourne, Giggle and Hoot, Party Decorations, party supplies, just party supplies, kids party supplies, party supplies, kids birthday, kids, birthday, children birthday, sweet 16, candy buffet, vintage straws, milk bottles, vintage, baby shower decorations, cheap party supplies, baking supplies, mickey mouse, dora, princess party, fairy party, Baby Shower Games, Baby Shower Decorations Baby Shower Tableware, Baby Shower Invitations, Baby Shower Decorations, Baby Shower Table Decorations, Baby Shower Theme, Baby Shower Decorations Sydney Baby Shower Supplies Perth Cheap Baby Shower Supplies Melbourne